Refund policy

AtΒ TheYoungLegend, customer satisfaction is at the heart of everything we do. We are committed to providing quality-focused fashion, fitness apparel, and lifestyle essentials at competitive prices, along with a transparent and reliable shopping experience.

We understand that sometimes a purchase may not be exactly what you expected. That's why we aim to make our return and refund process as straightforward as possible.

Please review the following policy before making a purchase.

πŸ›οΈ 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a standard return, your item must be:

  • Unworn, unused, and in its original condition.

  • Clean, unwashed, and free from stains or odors.

  • Returned with all original tags, labels, and packaging where applicable.

  • Accompanied by proof of purchase or your order number.

Items that show excessive wear, washing, stretching, stains, damage caused by use, or missing essential components may not qualify for a standard change-of-mind return.

Please note: Your statutory consumer rights remain unaffected by these conditions.

πŸ“¦ PRODUCT INFORMATION & QUALITY

At TheYoungLegend, we aim to provide accurate product descriptions, sizing information, and images to help you make informed purchasing decisions.

Our collection includes fitness-inspired apparel, streetwear, and everyday fashion essentials.

We work to ensure that products are presented accurately and that customers receive items consistent with their orders.

Minor differences in color appearance may occur due to screen settings, lighting, or manufacturing variations.

However, if an item is materially different from its description, faulty, or incorrect, please contact our customer support team so we can help resolve the issue.

πŸ”§ DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 14 days of delivery, so we can investigate promptly.

Please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or a short video showing the problem.

  • Photos of the packaging, if relevant.

After reviewing your claim, we will work with you to arrange an appropriate solution, which may include:

  • A replacement product, subject to availability.

  • A refund to your original payment method.

  • Another appropriate remedy in accordance with applicable consumer protection laws.

Damage caused by misuse, improper care, accidental damage, or ordinary wear and tear is generally not considered a manufacturing defect.

Important: The suggested 14-day contact period does not limit your legal rights regarding faulty or misdescribed goods.

πŸ” HOW TO REQUEST A RETURN

To start a return request, please contact our customer support team:

Email: support@theyounglegend.com

Include the following information:

  1. Your full name and order number.

  2. The product you wish to return.

  3. The reason for your return.

  4. Photos or supporting information, if applicable.

Our team will review your request and provide return instructions, including the applicable return address.

Please contact us before shipping your return so we can guide you through the correct process and avoid unnecessary delays.

Do not send products to our business address unless we specifically instruct you to do so.

Returns made without following the provided instructions may experience delays in processing.

πŸ’° REFUNDS

Once we receive and inspect your returned item, we will notify you of the outcome of your return request.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • We aim to process approved refunds within 5–10 business days, subject to applicable legal deadlines.

  • Your bank or payment provider may require additional time to display the funds in your account.

If you have not received your refund after the expected processing period, please contact your payment provider or reach out to our support team.

Full Refunds

A full product refund is generally available for eligible items returned within the applicable return period in their original condition, subject to any lawful deductions or exceptions.

Items that are faulty, damaged on arrival, incorrect, or not as described will be handled in accordance with applicable consumer protection laws.

Partial Refunds

In circumstances where goods have been handled beyond what is reasonably necessary to inspect their nature, characteristics, and functioning, an appropriate deduction for diminished value may apply where permitted by law.

Any such deduction will be explained to you.

Non-Refundable Items

Certain items may be excluded from change-of-mind returns where permitted by applicable law, including:

  • Personalised or custom-made products.

  • Sealed hygiene-sensitive products that have been unsealed after delivery, where a lawful exception applies.

  • Other products subject to applicable legal return exceptions.

Sale and clearance products are not automatically excluded from statutory cancellation or faulty-goods rights.

🚚 RETURN SHIPPING COSTS

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

For eligible returns requested because you changed your mind, ordered the wrong size, or no longer want the product, you may be responsible for the return shipping cost where this has been communicated before purchase and is permitted by law.

Damaged, Defective or Incorrect Products

If we supplied a faulty, damaged, or incorrect product, we will cover reasonable return shipping costs where required by applicable law.

Original Shipping Charges

The treatment of original shipping charges depends on the circumstances of the return and your applicable consumer rights. Where legally required, standard outbound delivery charges will also be refunded.

We recommend using a trackable shipping service and keeping your shipping receipt until your return is completed.

If your return package is lost in transit, please contact us with the tracking information so we can help review the situation.

❌ ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

We aim to accommodate cancellation requests submitted within 12 hours of purchase, provided the order has not already been processed or dispatched.

Once an order has entered fulfillment, we may not be able to stop shipment.

If your order has already shipped, you can still request a return or exercise any applicable statutory cancellation rights after delivery.

Please note: Our operational cancellation window does not restrict any statutory cancellation rights available to you.

🌍 SHIPPING & DELIVERY

TheYoungLegend serves customers through an online shopping experience, with fulfillment arrangements that may vary depending on the product and delivery destination.

Estimated delivery times depend on your location, product availability, and the shipping service used.

As a general estimate:

  • Order Processing: 1–3 business days.

  • Estimated Delivery: 6–15 business days.

These are estimates rather than guaranteed delivery times.

Once your order has been dispatched, tracking information will be provided when available.

Delivery may take longer due to customs clearance, carrier disruptions, public holidays, severe weather, or other circumstances beyond our direct control.

If your order is significantly delayed, please contact us for assistance.

Nothing in this section removes your statutory rights if goods are not delivered within the legally required period.

πŸ“¦ LOST OR MISSING PACKAGES

If your tracking information indicates that your order has been delivered but you have not received it, please contact us.

We recommend checking your delivery location, household members, or any designated safe place before contacting support.

Our team will help investigate the delivery status with the relevant shipping carrier where appropriate.

A carrier's delivered status does not automatically remove any responsibility we may have under applicable consumer laws.

If your parcel is confirmed lost before responsibility for delivery has passed to you, we will provide the appropriate remedy under applicable law.

πŸ”„ EXCHANGES

If you wish to exchange an item for a different size, color, or style, please contact our customer support team.

Exchange availability depends on current stock and fulfillment arrangements.

In some cases, the quickest option may be to return the original item and place a new order.

If the item is faulty, incorrect, or not as described, your available remedies will be determined in accordance with applicable consumer protection laws.

🌐 INTERNATIONAL ORDERS

TheYoungLegend welcomes international customers.

Depending on your delivery destination, orders may be subject to import duties, customs charges, or local taxes.

Where such charges are not included in the checkout price, they may be collected by the relevant customs authority or delivery provider.

Any applicable charges and responsibilities should be reviewed before completing your purchase.

International returns may require additional transit time.

Please contact our support team before returning an international order so we can provide the correct instructions.

βš–οΈ YOUR STATUTORY RIGHTS

This policy is intended to provide a clear and fair shopping experience. It does not replace or limit any mandatory consumer protections available under applicable law.

For eligible UK online purchases, consumers generally have a statutory right to cancel within 14 days after receiving goods, subject to legal exceptions. They then generally have a further 14 days to return the goods after notifying the seller of cancellation.

Additional remedies may apply to products that are faulty, not as described, or otherwise fail to meet applicable legal requirements.

Where local consumer protection laws provide greater rights than this policy, those legal rights will prevail.

πŸ“© CONTACT US

If you have questions about returns, refunds, exchanges, cancellations, or an existing order, our customer support team is here to help.

TheYoungLegend Customer Support

Email: support@theyounglegend.com

Business Address:

TheYoungLegend
Ariel Way, Shepherd's Bush
London W12 7GF
United Kingdom

Please note that this is our listed business address and not necessarily a return processing location. Do not send returns to this address unless instructed by our support team.

We appreciate your trust and thank you for choosing TheYoungLegend.

MOVE WITH PURPOSE. LIVE LEGENDARY.

β€” TheYoungLegend Team